FREQUENTLY ASKED QUESTIONS
We take pride in offering the finest quality products, but if for any reason you are not satisfied, we gladly accept returns on eligible items within 30 days of purchase, provided they meet the following conditions:
- Items must be returned in their original, unopened condition with all original tags and packaging.
- Panties and swimwear must include the hygiene strip.
- Instruments of pleasure are guaranteed against breakage for 30 days from purchase. These items can only be returned if defective.
Please note that final sale items, such as those purchased on clearance, are not eligible for return. Refunds will be issued to the original payment method within 10 business days of receiving the return, excluding original shipping fees.
To process returns, click here
We understand the importance of privacy. Your luxury mystery box will arrive encased in an ordinary, unmarked outer box for the ultimate discretion. On your bank statement, the purchase will be reflected under an understated name, ensuring confidentiality.
Yes, we ship internationally to a wide range of countries. Orders are processed within 24 hours, with delivery times of 3-4 days to Europe and the UK, and 5-8 days for the United States. Wherever you are, your moments of luxury and passion are never far away.
Absolutely. Our 'Customize' feature allows you to tailor your mystery box experience. Simply provide your preferences, and our experts will carefully select products that align with your desires. Each box is curated with you in mind, ensuring an unforgettable experience.
Yes, all transactions will appear with a discreet company name, JFT, on your bank statement, ensuring complete privacy.
For our luxury toys, we recommend using a gentle soap and warm water or a specialized toy cleaner to ensure longevity and hygiene. Always allow the product to dry fully before storing it away.
Yes, we are excited to soon introduce a range of premium cleaning products specifically designed to maintain the quality and longevity of your intimate items.
We currently offer personalized selections for our mystery boxes. Simply use the 'Customize' feature to personalize your experience. Stay tuned for further personalization options coming soon!
Reach Out to Us
Please don’t hesitate to reach out—we guarantee a personalized response within 24 hours. Your journey toward unforgettable moments begins with us.